10.11.5.4. In case tenant administrator cannot log-in after tenant environment is set up¶
- Causes and Actions in case log-in cannot be performed by the tenant administrator created at tenant environment setup, ordatabase error occurs even though [License] is made valid in the account setting when updating.
10.11.5.4.1. Occurrence Condition¶
- This phenomenon is observed when Microsoft SQL Server 2008 R2 and Microsoft SQL Server 2012 are used as Database.In case Database other than them is used, the causes listed below may apply.
10.11.5.4.2. Causes and Actions¶
If the error occurs even though the [License] is made to valid in the account setting for updating,you should confirm if the following message is output on the console of Resin.[ERROR] j.c.i.s.j.i.UserLicenseObject - [] [E.IWP.LICENSE.USER.00003] License registration is failed due to the database error. jp.co.intra_mart.system.secure.license.exception.LicenseException: [E.IWP.LICENSE.USER.00003] License registration is failed due to database error.When this message is confirmed, the following can be the cause.
JDBC driver version is old
Please refer to JDBC Driver.JDBC driver needs to be the one in the link described in this chapter.Warning
For the case of Database other than Microsoft SQL Server 2008 R2 or Microsoft SQL Server 2012,it may not function properly as is the case with the JDBC driver in use is old.Matching Sequence Setting of Resin
Please refer to DatabaseServer.You should proceed on the matching sequence setting described in this chapter.