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10.12.5.1. In case of tenant environment setup / sample data setup failed¶

Confirmation method of causes when you failed to set up is described.

10.12.5.1.1. Setup Execution Result Log Confirmation¶

Please check the execution result log of the tenant environment setup and sample data setup.
Setup execution result log will be output as follows.

intra-mart Accel Platform 2013 Winter or earlier

In case of tenant environment setup

<STORAGE_PATH>/system/storage/import_result/basic/import-result-detail-data_yyyy-MM-dd_HH-mm-ss.xml

In case of sample data setup

<STORAGE_PATH>/system/storage/import_result/sample/import-result-detail-data_yyyy-MM-dd_HH-mm-ss.xml

intra-mart Accel Platform 2014 Spring or later

In case of tenant environment setup

<STORAGE_PATH>/system/storage/import_result/basic/<tenant ID>/import-result-detail-data_yyyy-MM-dd_HH-mm-ss.xml

In case of sample data setup

<STORAGE_PATH>/system/storage/import_result/sample/<tenant ID>/import-result-detail-data_yyyy-MM-dd_HH-mm-ss.xml

If you fail to set up, following log will be output in the corresponding process. (only the failure processing part is extracted.)

Process result (import-result-detail-data@success) will be false and error message will be output.
：
<import-result-detail-data success="false">
    <module-id>im_workflow</module-id>
    <execute-id>36b27536-5a95-46d2-9752-489b261b20a1</execute-id>
    <import-type>DML</import-type>
    <importer-id>jp.co.intra_mart.import.StandardAuthzPolicyXmlImporter</importer-id>
    <target-name>products/import/basic/im_workflow/im_workflow-authz-policy.xml</target-name>
    <message>[E.IWP.IMPORTEXPORT.IMPORTER.10001] you are failed to import data. Execution Class = jp.co.intra_mart.system.authz.services.admin.batch.imex.policy.PolicyXmlImporter, execute ID = 36b27536-5a95-46d2-9752-489b261b20a1</message>
</import-result-detail-data>
：
If you want to check more information in detail, please check below [Import Process Result Log]

10.12.5.1.2. Import Process Result Log Confirmation¶

Please check the import process result log.

Import process result log output destination is shown as below.

<STORAGE_PATH>/system/storage/log/import-export/<%process execution ID%>.log

In <%process execution ID%>, process execution ID (execute-id) in setup execution result log will be applied.

If you failed to setup, you can check the detailed information for exception occurrence by specifying import process result log by the failed import process execution ID and accessing the contents.

Note

Please refer to [Tenant Environment Setup Specifications] for details of setup execution result log.

Note

Please refer to [Log Specifications - Tracking the causeof import error from log] for the tracking method of exception information.

10.12.5.1.3. Transaction Timeout Setting Confirmation¶

Depending on Web application server, transaction timeout may occur during import processing and tenant environment setup may fail.

In case the transaction timeout occurs, please change the setting to make timeout time longer. Please refer to following guide for the setting method.

WebSphere Timeout Setting

WebLogic Timeout Setting

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